Hell Pit in Galveston

[Karan25]

This is what I sent to Airbnb after our trip to Galveston.  The Host was awful and I have pictures to prove all this.  If you would like to email me at **. 

 Karan **

To whom it may concern,                                                                                                                                                     08/19/2018

My family and I booked through Airbnb with a manager named [Host] for a property called The ** Front **. I am quite disappointed in the house we stayed in. This home was half cleaned, alarm did not work and there were no smoke detectors. I have included photos so that you may see what I paid nearly $3k for. I am warning everyone I know about this experience, posting a review on google and anywhere else that I can access.  I am requesting a portion of my money back and would like a response ASAP.  I have not contacted an attorney over the safety concerns as I am waiting for your response.

Sincerely,

Karan**

Photos

1. Cracked drawers in refrigerator
2. 2 large repairs (appeared to be from leaks) that were not completed in the living room
3. Shelves in refrigerator broken
4. “
5. Showing that we had to use the entire refrigerator
6. “
7. Smoke detectors missing throughout – this picture is specifically in the master
8. Sealant around sink – black plastic and goo constantly getting on dishes as we tried to wash them
9. We were told no dogs (we specifically asked) yet, there were pet waste bags there
10. We could not use the balcony that faced east of the living room due to the handle and lock not working
11. Yet another repair that was incomplete in kitchen
12. Garage door was hanging precariously

P.S. I have other photos if you would like them. I am not going to pay for printing and postage to send them so if you would like to see them, please give me an email address to send them.

y Attachment Please.  Airbnb is a horrible company to work with.

**[Sensitive information removed in line with - Community Center Guidelines]

[Ava30]

Hi Karan: I am so sorry you had such a disappointing experience. As a host though I have to ask, you say you spent almost $3K on your trip. That means, by simple math, that you spent about a week in this listing. If it was so terrible, why did you stay that long? It doesn't say in your post that you contacted your host about your issues and the host reply to your review says you did not let her know either. Is this the case? If I were that unhappy with my accomodations I would have either contacted the host immediately to have things adjusted OR contacted AirBnb to be moved elsewhere. Help us all understand if you would be so kind. I am pretty certain other hosts and travelers will read this and wonder the same things as well. I do sincerely hope that if you choose to use any Short Term Rental company in the future that you have a better overall experience. 

[Letti0]

@Karan25  This is a hosts and guests forum not AirBnB customer service. You need to edit your personal information out of your post. I have added AirBnB's number below for you to call. When you first got to the place you should have called AirBnB immediately. The fact that you stayed there with the issues and did not report them within the first 24 hours is not going to work in your favor. Report the listing and the hosts profile using the flag and write an honest review to warn future guests. Stick to the facts and no emotion or it could be pulled for content. 

AirBnB number:

United States and Canada

+1-415-800-5959 +1-855-424-7262 (toll-free)

[Emilia42]

@Karan, did you not contact the host? It seems like most of these issues could have been resolved or addressed with a simple phone call and explanation. 

[Kelly149]

Well, with the poor review you gave this host and the 2 host cancellations she has on her profile, you may have succeeded in getting this listing pulled or at least some very serious penalties. But, really, none of this is ok to blindside in a review. It isn't right to stay for an entire reservation and then ask for a refund and also torch a review. You should have contacted either the host or ABB or both immediately and allowed them to fix things or moved out.

Completing your entire trip and then asking for money and complaining about things that according to the host's very reasonable review response she could have immediately helped you fix is just wrong.

You should perhaps stick with large resorts with a front desk available to complain to for your next holiday.