I have the same problem. I am the owner of a property that I rent. I used a Property Manager to set up the Airbnb account and I am set up as a co-host. Consequently all payments go to the property manager and I cannot even see the host invoices or VAT invoices.
This is most annoying further it appears that there is no means to preserve the hard earned reviews and one has to start from scratch all over again.
I received this feedback from the Customer Experience Team.
Quote:
I’m from the Customer Experience Team. Please allow me to address your concern. I can see that your property is being hosted by Charlene. Since the listing is in her account, removing Charlene from the property will mean the termination of the listing along with its reviews. What you can do is have Charlene un-list the property and establish a new listing under your name as the primary host and garner new positive reviews.
Here is a helpful link you can send Charlene regarding deactivating a listing:
https://www.airbnb.com/help/article/476/how-do-i-snooze-or-deactivate-my-listing
Although we won't be able to get an immediate modification to the system to retain the reviews for your property on the website, I will forward this concern as a feedback to the right team. We truly value your insight regarding how to make our website and system more user friendly, after all we're both Airbnb users and if this pushes through, a lot of hosts will benefit from your inquiry along with millions of other hosts. I appreciate your patience and Thank you for remaining so positive.
Unquote
We need to see more positive response and action from Airbnb to resolve this critical flaw in the system.