How to deal with very demanding guest kindly?

[Jing32]

Probably many hosts have experienced that once a while there will be an annoying guest.

My recently annoying guest extended his stay for another week, and he asked me a few time to give him good review after his first reservation finished. Without seeing how the room left, I'm not comfortable to do that, and he kept saying himself is a good guest, follow the rules...some is true some is not true, after I told him I have to see the room after he left before reviewing.

And the person stay here for two weeks and cook everyday,  and the first time he asked me to use the foil and I told him yes he can use, but then I noticed that he keeps using everyday, which I'm expecting guests to buy their own if they need it everyday for two weeks. Should I be clarify this to all the future guests?

Another thing is that this person is really demanding, he will call me loud in the house to ask for things right in front of him every day even through he saw I'm working, just like a baby. 

Any sharing how to deal with this kind of aggresive guest?

Thank you

Jing

[Sarah977]

@Jing32  Maybe explain to him that good reviews are earned  by being respectful and clean in someone's home, not by a guest saying that he's a good guest. That the way to ensure that he is given good reviews is to behave well, which means not using up all the host's aluminum foil just because you gave him permission to use it once, and to look for things before shouting to you across the house. That shouting is not good guest behavior and that you aren't his mother and expect him to be a little more self-sufficient. He sounds young and clueless. 

[Jing32]

Thank you Sarah! Those are very very helpful! I'll leave the private notes to him. BTW, he is in middle age, around 40, not young kid:( It takes longer time for someone to grow up or maybe for ever.

[Sarah977]

@Jing32  Oh my goodness, if he's 40, no I don't think this one will ever grow up 🙂

I don't know how much interaction you want to have with him, but I'd be inclined to sit down with him over a cup of tea to discuss these things in a gentle way, rather than leaving notes, which he might find offensive. 

And as far as clarifying to guests what they can help themselves to and what they should go and buy themselves, yes, you should be clear. In your listing info, state what you provide, but most hosts say it's best to under-promise and over-deliver (leads to good reviews if they feel they got more than they bargained for). For instance, I don't say I provide any food at all, but when guests arrive, I tell them to help themselves to pepper and salt and cooking oil, since most of my guests stay about a week. I think it's silly for them to have to go out and buy these things for a few days of cooking. I also offer them coffee or tea in the morning. I wouldn't be fussed about a guest using the aluminum foil. Just add another dollar or two to your listing price to cover things like this, so you don't have to feel stressed that what they are using is cutting into your profit. Of course, someone who just helps themselves to all your food, and other things, is a different story and needs to be set straight before it gets out-of-hand.