I have tried all the suggested fixes and tweaks to no avail.
I have opened numerous cases with AirBnB Support - also without joy.
My latest experience just about has me in tears of frustration. Please read on for my most recent message to AirBnB Support - it's just so exasperating.
24.07.19 sent to AirBnB Support
I have a major major MAJOR problem with the default language for my account profile.
My listing is in ENGLISH, I speak ONLY ENGLISH - but for some unknowable reason most of the messages that come into my email inbox are in Chinese. I throw them away immediately because I can't read or understand Chinese.
I CAN NOT READ OR SPEAK CHINESE!!
The AirBnB message I received on JULY 22, 2019 from Airbnb Support (4:12 PM), says ......
"Hi Charles, the issue you are encountering is a technical problem. We will fix it soon. Sorry for any inconveniences caused. I have applied a coupon for you, it can use for your future booking on Airbnb, thanks for supporting us and wish you a nice day!"
Then how come the very next message I received from AirBnB today (9.47pm) asking me to rate my experience with Airbnb Support WAS IN CHINESE (See below). How perverse is that?
"Charles,您好:
感谢您联系我们。希望我们的回答解答了您的疑问,并且xxxx为您找到了解决问题的方法。
为了帮助我们改进服务,我们希望询问您几个问题,以了解您最近和我们的互动情况。回答这些问题只需1分钟时间。您的回答将有助于我们打造一个更好的Airbnb。
开始答题...
根据您最近和xxxx的互动情况,您有多大可能向朋友或家人推荐Airbnb?
根本不可能极有可能
0 1 2 3 4 5 6 7 8 9 10"
So I just threw it away - because I can't read Chinese.
It's like someone at Airbnb Support is having a joke with me - lol hahaha
But really, is there someone there in a senior position that knows what's going on. You may not be aware, but there's a whole AirBnB Community group of hosts, many many people from all round the world, over the last 7+ years, that are so frustrated and annoyed that this situation never get's progressed or fixed for anybody. It just keeps going on and on and on ..........
Are we all just wasting our time when we send messages to the help line seeking support? Because nothing has changed. The problem is still there.
These good responsible hosts are the backbone of AirBnB but keep getting a dud result from AirBnB.
PLEASE PLEASE PLEASE can someone fix it.
It's making my hosting experience with AirBnB (and many other hosts also) really unpleasant and at this stage I cannot recommend AirBnB to anyone.
Please don't misunderstand me, this message is friendly, constructive and well intentioned.
I want to continue as an AirBnB host - as a happy host that has great positive experiences with AirBnB ......... and especially doesn't get anymore messages in Chinese.
Thank you in advance for your friendly reply.
Kindest regards
Charles
Response from AirBnB 24.07.19
信息已收到。 由于正值出游旺季,客服热线繁忙。 我们将优先为已经开始行程的客户服务。
如果您的行程尚未开始或已经结束,您可以说明问题并附上相关文件。 我们会尽快回复您。
据我们所知,解决问题的最有效方法是主动与您的房东/体验达人或房客/参与者沟通。 我们建议您在联系我们之前先与他们交流。
如果有人身陷危急状况或受伤,请立刻联系当地警方或急救部门。
11:36 PM