I rented a long term Airbnb property, from mid-August through November 1st. There were a few minor issues early on, but recently things are getting really bad. The owner is not in the country (the place is in Baja, Mexico and he's in the U.S.) - he has a local property manager that is supposed to handle things but has rarely shown up and is now not responding at all. 99% of the time when I contact the owner, he says he'll contact the property manager and then I don't hear back, email again and the whole thing starts over.
The more major issues include:
There is an Airstream trailer on the property we assumed was being stored here, but suddenly without any warning a woman with 3 dogs moved in. We didn't see her, only the dogs initially, and thought they were wild dogs that had snuck in which is common here. When we went to shoo them off, as we have 2 little dogs - a woman came screaming out of the trailer at my partner that it was her property. I immediately messaged the owner who told me he had no idea what was going on, but that he co-owns the place with his brother and maybe he knew and that it was probably a crazy ex-girlfriend. She's still here, he's never responded when I've asked again about it and the dogs bark continuously, most of the time they're just left outside. Sometimes they come right to our door and bark incessantly, making it difficult not only to take our dogs out but to actually enjoy the property.
There was a big rain storm last week and with the high heat and humidity, the front door has swollen so much that it's cracked and is very difficult to shut at all and likely unsecure, and easy to break in. Part of the ceiling also being chipping off as there are cracks in the concrete with bad water leaks - they're developing in many other places in the house, so another rainstorm is likely going to make that worse.
The property manager is also supposed to be taking care of the landscaping which has gotten out of control (not a big deal to us but it really looks bad), and pick up the trash once a week - we haven't seem him in 2 weeks now so it's really piling up and there doesn't seem to be a place we can take it too here - we're in a small village in Baja, Mexico. I think he's supposed to be doing something to the water to prevent algae too, but that's not happening since he isn't here, and algae-filled water has been pouring down the side of the house near the front door.
All that said, we are managing for now, this is a beautiful village with very little other options and is generally a nice place - it would be fairly easy to correct those problems I would think and I'd rather not have to try and find another place, but with 5 weeks left if some of these issues are not taken care of, it may not be livable. Airbnb's policy is that the renter has to pay for 30 days after giving notice when leaving early - I can't find anything that talks about a policy as to what happens in this kind of situation. I have taken photos of many of the problems just to keep things documented.
Does anyone know if there is a policy on that or have any advice? I feel like I've been really reasonable and patient but that we're also not being treated for well or at minimum, getting the run around.
Thanks for your help in advance.
