I hate Airbnb so far. I'm a new customer that canceled my first booking months in advance and was charged $18.95 service fee. The booking said the cancelation policy was "flexible" which states a FULL refund of accomodation fees. They fail to mention that they refund all fees ...EXCEPT for their service fee. That detail is buried in their help section. It took FOREVER to find a telephone number or email address. (415) 800-5959 or (855) 424-7262. I had to contact a host for that. On Monday morning I called to get a refund but they said it was too late. I had to request a refund within 24-48 hours. I was on the phone with Ria for over an hour to get a complaint ticket to have a case manager call me back. Dominique called me an hour later and said he would refund me the service fee. So much of Airbnb is a scam to screw hosts and customers to make that little extra profit off of each one of us rather than make policy clear, transparent, and up front honest.
Hi, if it's a flexible cancellation policy:
You have to read every word before you make a booking..
After being cancelled out of a 2 month ahead reservation, we made a rnew (more expensive) eservation and it clearly stated that it would be fully refunded within 48 hours of purchase... I found a place we would rather stay for less money and in a hopefully safer neighborhood.. and booked it.. then went on to cancel the first booking ... only to discover that since we didn't cancel the existing reservation first, the service fees would not be refunded, and also that if (even within 48 hours) one has cancelled three tiimes in the last year, it would not be refunded... what malarky... a 48 hour full refund policy that isn't necessarily so! You cannot trust airbnb to mean what they say.. on the listings the "full refund after 48 hours" is only a partial truth.. if you follow those other rules that are on the other page of policies????
I was quite inflamed over this. Booking.com states clearly its policy for refunds and sticks by them. Not so with Airbnb. So i spent a long time arguing with the customer service person who was extremely bull headed about how this was perfectly fine policy. I eventually got the refund, but made no traction on pointing out the injustice of how this policy is presented... just a little asterisk that alerts one to exceptions to the "full refund policy" would be all that is needed to straighten out the issue.. but no.. they would rather go through agonizing arguments over it than understand how misleading their policy is.
(don't you always read "all the rules" every time you purchase or sign up for something online?)
It’s part of the way they squeeze money out of unsuspecting consumers. Even now, they have a “read more about policy” link but it’s not enough! There’s nothing to suggest all these weird nuanced rules in the DISPLAYED policy! I read the policy which said “cancel within 48 hours for a refund” and that’s what I assumed I would get when I cancelled my 2.5 month stay. But this was for the short term stays they said, well then F**KING DISPLAY THAT In the same section as the short term policy! As a first time user how the hell am I supposed to know that the long term policy is different from the advertised policy..... so mad
How about the fact that it states Free Cancellation on the 1st landing page on the website for all properties, regardless of whether or not they are Strict, Moderate or Flexible?
AirBnB offers a terribly misleading booking experience I am confident will eventually be deemed an illegal bait and switch. State upfront on the home page what the cancellation policy is. Instead, the hide as much as they can to pick off a few bucks here and there.
Uber is the opposite. They go to bat for both driver and rider and will lose money as the middle man to ensure everyone is happy.
Little trick and I'm a tad embarrased to share it. If you are upset enough, it's really easy to rattle property owners if you threaten damage to their homes, even though you don't mean it. Renting your own property to internet strangers is crazy to me. Just freak out a little, they'll cancel you and threaten to ban you. Then just have your friends make future bookings.
You SHOULD be embarrassed to share that. In addition to being illegal, it makes you a terrible person.
What kind of impact do you think that had on the host who never did a thing to you? You were a total jerk to an innocent person because you didn't like how a website displayed the cancellation policy they chose.
Shame on you.
Hosting only seems crazy to you because you think everyone is as capable of morally bankrupt and evil actions as you are. They're not. Most guests are lovely.