My Listing is not visible to myself, friends or family - bookings gone from flat out to none

[Amanda85]

I have been flat out with my bookings since starting a year or so ago but since July bookings have stopped and my friends and I can't find my listings unless we search my specific suburb. I'm so worried that I'm no longer gettin any bookings. 😞

What can I do? 

[Marzena4]

@Amanda85 I think that airbnb might be pressing you to turn on instant booking - they seem to promote listings with that on.

[Maria758]

@Marzena4, good point.

Here is how to turn Instant Book on or off?

You can turn Instant Book on or off from the Manage Listing section of your account under booking settings. To turn Instant Book on or off:

1. Go to Manage Listings on airbnb.com
2. On the listing you want to edit, click Manage Listing
3. Above your listing's photo, click Bookings settings
4. Under Who can book instantly? make a selection for which guests can reserve your listing using Instant Book

(Source:   https://www.airbnb.com/help/article/1510/how-do-i-turn-instant-book-on-or-off )

Personally, the "Instant Book" feature has shown us an increase in Bookings since we signed up for it.  

This feature really does have some great ...um... features to it!  Like "Host Recommendations" required and "Verified Government ID."  It's great!  With the amount of inquiries that come through, I don't have to filter through every single inquiry (although I still kinda do - but that's because I like to read about the guests) and those that don't meet all my "Instant Book Requirements"  are the only ones I need to have extensive dialogue with.

To make it even easier on me and my Primary Host, I have already Saved Messages in place that will tell them what we require before they can book with us.

 Hope this is helpful!  Let me know if you have any more questions, happy to help!

Happy Hosting!

Izzie, Co-Host

LOV Puerto Rico

[Maria758]

Hola @Amanda85!

I'm sorry to hear you are experiencing issues.  These might be a technical issue and would contact Airbnb right away.

The quickest way to get an answer to your question is to use the Airbnb Help Center.  There’s information on everything from Airbnb accounts to reservations, cancellations, and more.  However, if you still need assistance, you can contact them directly by submitting a request, and one of the Airbnb Help Center team members will contact you in a timely manner.  

Here is the link:  https://www.airbnb.com/help/contact_us

Additionally, if you have any further questions about Airbnb policies or how the product works, ask the host community for help on the Help Board or check out the Airbnb Help Center.  Usually any questions you have regarding Airbnb Policies and procedures can be found in the Help Center. 

Otherwise, if you do not find the answer you seek in this board, check out the other boards available in the Community Forum, including the Host Circle, available once you post your fist listing.

Here are the links:

Airbnb Help Center:  https://www.airbnb.com/hosting/help

Airbnb Help Board:  https://community.withairbnb.com/t5/Help/bd-p/Community-Help-EN

Airbnb Host Circle:  https://community.withairbnb.com/t5/Host-Circle/Welcome-to-Host-Circle/m-p/267704#M2077

If you prefer to contact them by phone, here is the Airbnb Customer Service line:  1-855-424-7262 or 1-415-800-5959.

However, due to high volume of callers, the average wait time can be over 5 minutes.  So I would suggest submitting your question through the website or sending a message through Twitter, @AirbnbHelp. 

If you don’t currently have an account, you may want to consider opening one up just for your Airbnb Listing.  It’s also a great way to possibly increase bookings.

I hope this was helpful.

Happy Hosting!

Izzie, Co-Host

LOV Puerto Rico