My guest didn’t show

Dean-and-Kathy0
Level 1
Tallahassee, FL

My guest didn’t show

My guest didn’t show up or call or message. What do I do next to indicate they didn’t come? Is it their move? I’m sure I’ll get the request for a review. 

1 Reply 1
Branka-and-Silvia0
Level 10
Zagreb, Croatia

@Dean-and-Kathy0 

you don't have to do anything. If your guest doesn't cancel you will be paid

however

it would be wise to send your guest a message through the Airbnb messages and ask him when he intends to arrive today as your check-in time is between xx and xx hours and you are waiting and would like to plan your day.

If he answers then you have a proof he didn't show when he was supposed to.

You can also contact Airbnb and inform them you have a no show guest, just in case your guest come up with some crazy story (like he arrived and couldn't enter the property for example) and asks for a refund.

 

I had a no show guest a few days ago, they booked 2 nights on May instead of June and didn't realize the mistake until I messaged them. It happens.