I made a beginners mistake a couple of weeks after my listing went up. I'd received 2 bookings so was excited to get a 3rd enquiry but I didn't spot the suspicious elements especially that it asked me to click on a link to see where the person had read about my property.
That person was a scammer and got into my page and replaced my listing with their own.
I noticed this when I got a message first saying my telephone number had changed and then telling me to change me password. When I went to do that I saw the change to my listing.
That was 10 days ago now and I've called Airbnb 4 times. They say it's a serious case and it's being handled by the special team that deals with this kind of thing.
They have promised to call me back several times ('in 24 hours', 'in 48 hours', 'we don't know when'). The last time I spoke they said they had no idea how long it would take to fix and the person I spoke to said they couldn't even call the specialist team themselves - so they really don't have any idea.
It's really frustrating me that they can't tell me how long it will take, don't try and manage my expectations or experience in any way, and I'm starting to think they don't have it under control.
I've unlisted for now so I think I'm safe. I asked if I should start again with a new page etc but they understandably said not to as it would cause confusion and trouble later when the original page is fixed.
Does anyone have a similar experience and any advice to give.
PS I posted this on airbnbhosts forum and got a lot of interesting answers but still no help from Airbnb.
Meantime, I've now reached out via twitter @airbnbhelp but had the same answer...'We located your account and can confirm that it is currently under investigation for your own security. We updated your case manager who will reach out to you directly asap. Thanks for your continuos patience.'
Aghhh!
