Payments currently frozen until I "finish providing information"

[Jules19]

My payments have been frozen while Airbnb waits for me to update my info, which seems to include me taking a selfie on my phone. They send me a text with a link, which does not work. Is there another method of doing this? (My computer has no webcam)

Thanks! Jules Russell

[Helen3]

Probably best to give them a call. Sounds like a technical issue.