Reimbursement to Guest

[Cecilia37]

I need to reimburse my client for 75 dollars, can someone help me on doing this? thank you

[Jasmine9]

Use the resolution center (:

[C-C0]

Yeah. Just google Airbnb Resolution Center. Then pick the proper reservation & it should be easy from there. You send it, the guest okays it.

[Cecilia37]

Thank you for your help. I did went through Resolution Center, but only allows me to reimburse 32 dollars. That is why I'm asking for help. Do you have any other suggestion? 

[Heather66]

I have a guest who canceled a reservation. I wish to refund him the full amount. Turns out I had a "strict" refund policy. I changed that to flexible but AirBnB says they will only refund $84 and the guest looses $104. I want to refund him the full amount. Any ideas how to make this happen???

[Aoi0]

Hi, everyone

What I did is before I refund it, I would make sure to have the person's Pay Pal account.

So I can send the person money immeidately.

It means I would ask the Pay Pal account before the guest cancel the reservation, so I can send the rest of money to the guest.

If you do not have it, please contact Airbnb help centre. 

They will be happy to help you.

Cheers

Aoi

[Lyamara0]

My booking was cancelled and I haven’t been reimbursed yet

how should I proceed?