Reservation dates disappear from my calendar !!

[Yehia2]

Hi there, 

I am Yehia owner of  Maamoura Beach Zahraa Apartment 9/206

my guest Ahmed booked 5 nights from 7 August, and today disappeared from my calender's but i do not received any cancellation Email, and asked him  if he canceled his booking he told me no !!!!

what can i do ? and what i have to say to my guest ?

Yehia

[Jeff158]

@Yehia2 You need to contact customer service.

Click the link and choose "reservations" then follow the prompts to send a message.

If this guests reservation is not on the list that appears, you'll have to scroll to the bottom and click on the link that say's  It’s not an issue with one of these reservations

https://www.airbnb.com/help/contact_us/topic