Ridiculously Long wait times on airbnb phone

[LeVay0]

I was on hold for 57 min.  That is the epitome of **bleep**ty customer service.  Airbnb greed is growing to the point that they won't staff their phone lines but they are their to grab their high service fees.  I hope you company suffers as a result of your unbelieveably POOR customer service.  You are seriously embarassing.  i am sorry I ever hosted with you and will be switching to  a company that cares about customers NOT just collecting your **bleep** service fees.

[Linda108]

You have not reached Air BNB but are venting with the host forum. 😛  Many of us have felt your frustration.  High call volume times with any customer service is SO frustrating.  I have found I no longer wait on the phone because I call very early in the morning.  Granted, I like to wake up early, but to save hold time, I would set my alarm and call at 5 AM.  Hope this helps a little 😄