I am currently having a horrific experience with Airbnb. I ...
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I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ...
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Hello! I'm a seven-year Airbnb Host, about to be evaluated for superhost. My ratings all vary from 97 to 100 per cent, and 5 stars, and so on. I have a Brooklyn loft which is at the crossroads of "hip" near Prospect Park, and usually, I have to turn peopel away. About a month ago, I started getting no bookings whatsoever after December. From "Stats," I can see that people have looked, but no one has booked. Repeat: this has never happened in seven years. Any ideas? Thank you...
Hi, mine has totally stopped also ... I keep calling and asking for a supervisor, but I'm getting no help . I ve sent emails , called etc for two weeks, no help
Here, too.
Me, too. Really since mid August. For 18 months, inquiries almost every day. Great bookings. Great reviews. SuperHost.
Have contacted Customer Service to see if there is a glitch but I get the form letter response that travel is seasonal and there are highs and lows. This I know. But in my heart of hearts, I know there is something very wrong.
Hi
I live in Brighton, UK and me and other hosts around this area had a similar situation around April or May time when it gets really really busy here. I got same response from Airbnb. It went back to normal (people booking not just viewing) after a few weeks, we did notice something didnt look right and we believed at the time was due to changes in their search engine and rumours that they were taking bookings with a minimum stay if 3 nights ... I suggest just to be patient and you will get your bookings again.
Curious to know if anything has improved since you posted this. I'm having a version of the same issue. I've been on here for 7 years—Superhost, impeccable reviews, all that—and noticed around the fall a drastic drop in bookings. A year ago it was easy for me to fill up months in advance—lots of long term stays, which I prefer, since I split my time between homes in NYC and New Orleans and really just prefer to fill Brooklyn up for long chunks. But basically where it once seemed I'd get a request (or two, or four) a week, now it feels like a small miracle when they come in. I've adjusted my price, tried various things, but when I compare mine to what's out there it seems totally within bounds.
We posted previously and our update is that this does seem to be the new reality. We did add instant book several months ago - because we felt if we didn't - we were completely done. We did get some bookings at that time and we felt so much better. But, now, we get inquiries very seldom.
We still adjust prices - constantly - and know that if we slash our rate - it may give us a booking.
So, our takeaway is that instant book wasn't enough to bring us back to the many inquiries per week we enjoyed for almost 2 years. We feel it is simply an over saturation of the market in our Greater Los Angeles area.
My Airbnb seems to have the same lull, but I agree that it's the saturation in the market having a property in NOLA. I've been checking other listings in the area and seems December is pretty bare for most so I'm assuming, as a brand new host and still feeling out the market, this is the norm around holiday season. Hopefully!
...and might I add, there was recent news that the CEO of Airbnb is partnering with a real estate developer to build an Airbnb ready condo building in Florida for long term tenants/owners to rent out on airbnb. ie. keyless locks etc. If it's not satruation that's stalling bookings it soon will be.
Hello. I write to confirm that here in Europe we are also experiencing a worrying 'loss' of customers and significantly lowered prices, especially in the low season months. I am also a long time superhost and this trend worries me as there is not a whole lot more I can do to attract more customers.
I read that Morgan Stanley recently concluded that the Airbnb market is indeed saturated in the USA and Europe (I would guess in Australia as well). Here in Florence it is so much so that the long term rental market has dried up and I get a number of fake bookings from people begging me to dump my booked customers and let the house to them. It seems to me that the time has come for Airbnb to actively assist its consistently high performing listings to rise above the fray. To be fair, Airbnb has been working on improving hosting standards and it recently began paying tourist taxes directly, but much more needs to be done and soon.