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Cancel Reservtion

Hi team, we have accidentally clicked accept button and given our home was badly affected by typhoon Ursula (no electricity and limited water) we need to cancel the reservation below:Jan 16-19, 2020. We are happy to refund full payment just to check what ... read more

Created 09-01-2020 | Latest reply 10-01-2020 by Helen3

in Kalibo, PH

Guests broke dishwasher

Our guests who checked out yesterday evening, broke the dishwasher. They put washing up liquid (for doing dishes by hand) into it, which I thought everyone knew you cannot do, it will permanently damage the machine...? There were no more dishwasher tablet... read more

Created 03-01-2020 | Latest reply 10-01-2020 by Trude0

in Sollentuna, Sweden

AirBNB is hacked

Someone from China changed my payout method to a wire transfer. It is Paypal. They took the money and AirBNB has been giving me the runaround for a week.

Created 25-11-2019 | Latest reply 10-01-2020 by Jen2

in Mercer Island, WA

Getting payment

Hellopaypal refunded my payment for the last booking to Airbnb.When am I expecting the payment again since I’ve sorted my account issues with PayPal?

Created 09-01-2020

Booking inquiry from "Nigerian surgeon" / special offers terms

Hi all,I recently received a 2-week booking inquiry from new account claiming to be a surgeon from Nigeria, complete with photo in a surgical mask. (We are near a medical center).The person is relaitively well-spoken but tends to ask questions easily a... read more

Created 16-04-2017 | Latest reply 09-01-2020 by Joy944

in Chicago, IL

Guidebook

More of this is a comment and simply venting frustration here..... Not sure anyone can assist but the tech team at Airbnb!!!The Airbnb guidebook is so cumbersome....you can't places that Airbnb map doesn't find, if it does find the place but doesn't have... read more

Created 11-04-2019 | Latest reply 09-01-2020 by Martine541

in Fort Lauderdale, FL

Guest Cancellation

Hi there everyone! So I’ve been hosting for around 6 months now and I received a confirmed booking. When I messaged the guest just to give her a heads up I’d be out of town for most of her stay I mentioned something about my dog and who would be watching ... read more

Created 08-01-2020 | Latest reply 09-01-2020 by Rowena29

Pricing during peak season

Hi I have smart pricing in place. For off season it works great however July & August are peak season, if people book early and the demand is not there, they are able to get a great deal. The smart pricing calculates $800 X 7 night minimum $5,600 for a we... read more

Created 09-01-2020 | Latest reply 09-01-2020 by Rowena29

in New York, NY

Green dot on host profile

For the last day or so, I have a green dot on my Airbnb host profile. There doesn’t seem to be any action required of me, but it hasn’t gone away. I called Airbnb, but they don’t seem to know why it’s there either. Anyone else got the same annoying proble... read more

Created 30-08-2019 | Latest reply 09-01-2020 by Grant179

in Bath, United Kingdom

Has this happened to anyone else? Scary story....

Had someone see my listing and zoom in on the map. The map basically pinpoints where my house is located on the map (with a little house icon) but doesn’t give the exact address (unless of course someone has already booked). In any case, not sure why Ai... read more

Created 09-01-2020 | Latest reply 09-01-2020 by Rowena29

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