The resolution payer must select a valid payment method

[William530]

I am trying to process a refund and this is the error message I get "The resolution payer must select a valid payment method"

Please advise and or repair the issue 

[Justas0]

I have the same problem. Did you manage to refund the guest afterall?

[Gustavo468]

I'm having the same issue. Anyone with a solution to this? I'm trying to honor a discount I gave to a guest...

[Tiffany-and-Jim0]

Good luck getting Air BnB to answer any calls or respond to any requests.  I requested the resolution to this issue a week ago, and to no avail or response. 

[Susan17]

No, no, no!!! Never process a refund through the resolution centre yourself, because Airbnb will typically still deduct the amount from your future payouts, so you'll be charged on the double and you'll have to fight tooth and nail to get it back (if you ever do)

At the very least, contact CX and have them process the refund manually, and make sure you keep clear records of all communication that took place, so you have solid proof that the refund actually happened. 

And if, like @Tiffany-and-Jim0 mentions above, you can't get any response from CX, simply don't proceed, until you do.