This morning we accepted a booking.I wrote another guest told them sold out Now double booked help

[Art-Bed-Bangkok0]

Hi we are a guesthouse in Bangkok.We recieved a prepaid booking request which we accepted over New Years.We had a previous booking request we preapproved I could not get my cell phone to withdrawl the pre approval so I wrote the guests with  the pre approval & told them we were sold out & asked them not to book & instead they went ahead & paid for & booked anyway. Help...

We are now double booked.I feel like in good faith I tired to withdrawl the pre approval & contacted them that we were sold out.We are hoping to actually talk to someone directly at Airbnb to not charge us with a cancelation penalty...

[Gerry-And-Rashid0]

That is impossible. You can pre-approve as many people as you wish on the AirBnB platform, but only one person can actually book and pay. Whoever does it first, gets the accommodation.

[Raffaele-and-Astrid0]

Hi @Gerry-And-Rashid0

Actually happen to me too a month ago, but in my case I canceled the other pre-approval in time and inform the guest that the room was taken.

So pratically the other guest could still book my place, even if the first guest confirmed just 10 minutes before.

I think most probabily there's a bug on the system in the last few months. before never happened to me either.

@Art-Bed-Bangkok0

I suggest to write on Airbnb twitter or fb, or try to call... I dind't find any number for Thailand, so if you want call them, try the australian number: 

+61 2 8520 3333

Good luck 

Cheers Raf