I booked a 3 night stay with a host using my coupon/credit for $1400+. (The credit was given because of the new laws in Japan and the host canceling last minute) The host contacted me and asked that I cancel the booking because she was requiring 4 days minimum stay during the holidays. She told me to cancel because it is harder for her and within 24 hours I would receive a full refund. While I did get a refund for the portion on my credit card very quickly, it has now been almost 3 months and the issue is still not resolved. The customer service rep did say since I cancelled the trip, their policy is that I can't get it back, but they did see the messages from the Host that told me to cancel. The customer service rep did say that my circumstance is unusual and that they will refund me the credit, but it has now been 45 days. I have emailed her about every 2 weeks and don't get a response back. I finally contacted the host again to see if she could help on her end and she messaged me back saying that AirBnb was going to refund the credit.
I would really like a way to escalate this issue higher. Any advice, other than going to a news channel or taking the host or AirBnB to small claims?
