After a horrendus guest stay and receiving relentless tech errors attempting to submit to the Resolution Center I called Airbnb Support requesting an alternative method to submit.
It took an unnecessary 2+ hours on the phone until they offered to send an email to reply with my claim.
While aware of my ordeal in part, left without any place to stay or money to pay, very concerned with my well being, along with with the amount of time consumed in attempt to submit my claim, the supervisor extended an offer to locate an immediate place to stay and Airbnb would pay.
As I had already paid for a hotel for the night with the last of my money's, Airbnb was to contact me by morning but never did, neither in the afternoon or evening.
When I finally was able to call Airbnb later that evening, I received one incompetent, arrogant, and or abusive rep or supervisor after another. Each was explained the situation, yet each knowing I relied on their offer and word instead, left me stranded on the cold streets to starve with not a care what could or would happen to me. This went on for 4+ hours!
Exhausted and emotionally distraught over the ordeal with Airbnb phone calls, now worse than the stay itself, I turned to email yet none have been answered. I also turned to Twitter receiving not only evasive responses, but had my privacy breached in their tweets.
These are contracted call centers with no concern for liability, let alone human life. By their actions or lack their of, they wish me dead.
This is a matter for Airbnb corporate offices, immediately, not an irresponsible call center, and before the worse happens.
As you see I am out of time. So how does one know how to get through to the required entities, or have the number to Airbnb US Corporate Escalations aka Office of the President, or better?
Your help and sensitivity in this matter is appreciated.
