I booked on Airbnb whilst on business to save commuting. The profile, photos of property, location and glowing reviews for host were perfect. On arrival, the property is anything but " guest ready" or high specs as declared! The lady was at work, her mother who lives nearby was delayed at the appointed time of check in . The common areas, like lounge was in need of good tidy up and housekeeping. Launderies & underwear were left in bathrooms. I appreciate that people have busy lives and have odd days of chaos, but this host should never have paid guests if she does not offer what was described on profile! She charged for cleaning service that does not exsit!
I choose not to give her a public negative reviews but left private comments instead. I really feel that I have been mugged on in this 1 night short stay. Other than depending on killer feedbacks to warn other travellers, what does Airbnb quality control of the poperties listed?
When you are accepting money for a stay, you need to provide adequate service including a clean space without underwear! If you can not provide this, the space needs to be blocked until you can.
I agree a place should be ready upon guest arrival and the host should have a backup plan if they can't personally tend to getting the place ready. When you discovered the condition of the place upon arrival, did you try to contact the host or her representative to express your concern? That seems the best approach. As a host, I appreciate guests who let me know right away if something does not meet their expectations or meet their needs. Then I have a chance to do something to make the guest's stay better. Also, I have an option to give a guest a refund, which would go a long way towards making amends if I were in the wrong.