I booked on Airbnb whilst on business to save commuting. The profile, photos of property, location and glowing reviews for host were perfect. On arrival, the property is anything but " guest ready" or high specs as declared! The lady was at work, her mother who lives nearby was delayed at the appointed time of check in . The common areas, like lounge was in need of good tidy up and housekeeping. Launderies & underwear were left in bathrooms. I appreciate that people have busy lives and have odd days of chaos, but this host should never have paid guests if she does not offer what was described on profile! She charged for cleaning service that does not exsit!
I choose not to give her a public negative reviews but left private comments instead. I really feel that I have been mugged on in this 1 night short stay. Other than depending on killer feedbacks to warn other travellers, what does Airbnb quality control of the poperties listed?