Where do I find how much my guest has paid AirBnb in total?

[Suzanna9]

I want to know the total amount that my guests are paying AirBnb, including the AirBnb commission. (Not just the Service Fee that AirBnb charges me.) This information is given by other booking sites in their payout details, but AirBnb don't provide this and I haven't managed to find where it is. I want to find the actual total paid per guest - not just a vague indication of a percentage. Can anyone tell me? 

[Pramod3]

I too would like to know the total payout done by guest , Host fees and service fees , However the details only show payout and service fees why ??

[Sylvain135]

They don't like that hosts know what the guests pay in total because it would motivate them to lure the guests into doing business outside of airbnb by offering a slightly lower price than what it would cost on Airbnb.

For example I just received a booking with a net payout of $1500. Airbnb fees are about 15% so this represents $250 in airbnb fees for a total of $1750 paid by the guest. As a host, I am highly tempted to convince the guest to do the booking outside of airbnb and offer them $1650. By avoiding airbnb fees, the guest is happy because he ends up paying $100 less. The host is happy because he makes an extra revenue of $150.

Airbnb not showing the total price paid by the guests makes it less tempting for hosts to do this. 

[Carol878]

But then you're not covered by their insurance. Is that a concern or have you found a reasonable liability policy outside of AirBnB?

[John-and-Kelly0]

I have asked airbnb support about this and was never given a direct answer. There is definitely a lack of transparency when it comes to the full amount they are charging guests.  This information is especially needed when I make a special offer where guests need to know the bottom line.

[Charles365]

They charge the "fees" they want as stated in the TOS.

I'm working hard to move my listing to alternate platforms with better rates for my guests.

I have had only horrible experiences with Airbnb recently and I found out one possible reason.

Their customer service center which resolves disputes is hiring people with only high school or GED.

I am not bebasing the value of a High School education on the whole, but I believe firmly that one needs courses like cultural anthropology, sociology, philosophy, or even some pre law to be able to fully measure right and wrong, and the greys in between. Instead I get answers months later (two times I waited over a month for a reply) and that are clearly unfair.

What in the world are we all paying these fees for?

I tried to use their one million dollar insurance coverage to replace things that were taken 2 times.

I was denied.

The fees are paying executive salaries, and not even the call center, because well that was outsourced to another company. They don't even want to own the call center.

[Marie296]

I just tried to get a completely itemized copy of my guest's expenses. All I got from the poor sap at support was the run-around that he was trained to give me.

Go to your picture in upper right.

Click on Account Settings (Settings on a desktop).

Click Transaction History . . . . (It only gives the exact same incomplete information as what is shown on the screen so don't even bother downloading it.) 

I need this information, I think, for tax purposes. Surely my state of NM wants me to collect on the total amount, not just the amount I've been paid.

The work around, the support person said, was to ask the guest for a screenshot of his bill. To which I replied, "you've got to be kidding."

[Narmina0]

I was wondering too, but the only way to see it is in the very beggining when they just send you request. on the left side of the message screen. once you approve you never see it again. and with my listing i have changed price several times so have no clue as to what it was...this is strange that they dont have it transparent. it is obvious that we can tell before they book but just to have history would be nice.

[David2910]

Ah, I knew that on occasion I HAD seen what a guest paid. That explains why I can't find it again.

[Louis177]

I found this link that answered your question and displays their fees. I didn't know this and started wondering what the price was that was displayed when exchanging emails through airbnb. The emails show total in RED and I couldn't figure out what that was.

So in addition, your invoice shows they collect a fee from you. Then when you look at this link there is a pretty substantial fee that the guest pays (about 3x's the fee you paid). I am sure the guests think it is the host that is responsible or charging these fees.  and that in mind will affect the feedback labeled "Affordability"

https://community.withairbnb.com/t5/Tips-Tutorials/How-Much-Does-a-Guest-Pay-A-Community-Help-Guide/...

[Louise57]

Thanks so much!!!!

[David2910]

I don't think this helps AirBnB either. Not for holiday lets anyway.  I am getting vastly more Bookings on another site. The guest pays the advertised price and commission comes off that. As I don't know what AirBnB is charging I suspect the total is more therefore when guests look at different platforms they find my place cheaper than on AirBnB. Either that I make an assumption of 15% and reduce my price by that on AirBnB compared to the other one. Other platforms do also add commission to price but they are transparent which helps. BUT the one platform that deducts commission from price gives me vastly more Bookings than AirBnB and the other two  I use put together.

AirBnB was fanstastic for B&B but seems to be flagging for full holiday let. Maybe it is because guests really only use it for B&B but AirBnB is trying to market all sorts of tourist stuff so it seems to me they need to up their game if they want to diverse from simple B&B.

[Katie449]

This is workaround I found. It only works for current or future guests:

Go to the reservation and choose "change reservation". Type in some other price. The total including taxes and fees will display at the bottom of the page. Now change the price back to what it actually is and the total for your current price will display. 

I think that Airbnb should show us everything about the booking. We are, after all, rated on 'value'. If the Airbnb fees skew the value, we have a right to know by how much. Also, I would not be motivated to bypass the system because of uninsured liability. The cost of commercial insurance would add $11 per night to my bookings based on my current occupancy levels. And, to be realistic, the Airbnb platform and promotion is pretty good.

[Craig355]

Katie - You Nailed It. Great job! I am a CPA so I am frequently looking for mathematical solutions. I did what you said and it is incredibly easy. You obviously don't get the detailed breakdown, however, you can get the total taxes and fees number, and look up the Occupancy Tax for your locale (which can be by state, county, city etc.) which is likely one of , if not the, highest components.

I applied your idea  on a quick sample: 2 guests X 2 prices (actual and changed one). In each of the 4 cases, the total was a hefty 23.4% (actually ranged from 23.401% to 23.408%). In the City of San Diego, the occupancy tax is 10.5%, so all the rest combined are 12.9%. It took me about 2 minutes. I think you win the prize. Thanks so much!!!

[Carol878]

I just listed for the first time. I found the whole thing pretty confusing. I had quoted a price to a friend of a friend pre officially listing it. Freaked out about the lack of liabilty insurance, so switched to booking her thru Airbnb. The only reason I know what they charged her is that I told her I'd refund Air's fees since I'd already given a price.

Bingo. I owe her $129, or 12.9%. Not even sure what my fee is yet. Pretty hefty for 3 nights. Gotta look into commercial short term rental policies. Any ideas?

[Arturo52]

Call Proper Insurance