Why does Airbnb under charge my room let ?

Sheila53
Level 1
Ashburton, United Kingdom

Why does Airbnb under charge my room let ?

A recent transaction shows they have undercharged £50. I dread to think when itotal up all my transactions how much i've been short changed ! I had already givena £200 discount on the said transaction and now airbnb have reduced it by another £50 !!!!

 

5 Replies 5
Ann72
Level 10
New York, NY

Have you selected "smart pricing," a tool that makes the price go up or down according to demand?  If you have, you can set a minimum.  If you would like to charge a set price, unselect smart pricing and set the price yourself.

Sheila53
Level 1
Ashburton, United Kingdom

I don't change my pricing at all?

Helena52
Level 4
Las Vegas, NV

By any chance, did you cancel any reservations that applied a host cancellation fee, making an adjustment in your Transaction History? 

Love,
Helena V.
Sheila53
Level 1
Ashburton, United Kingdom

No cancellations

I have been having the same problem: I am in South Africa but my rate are in British Pound.

Just now I got an instant booking, and once again I got notice of it with short payment: this is the 4th time airbnb write the wrong rate (even though clearly stated in my profile and my calendar) and therefore shortpay me

Luckily were only a couple of pounds, but beside the fact that I really need every cent, I am very worried for future and longer booking

The most frustrating thing is that there is no way to conatct them, which is getting more and more suspicious: whay nobody can freely communicate their grievances?