Wrong Feedback of guest

[Ayşe-Esra0]

Ders Airbnb team 

ı am extremely upset of my latest guest Mrs Aygen. 

published comment ıs not that Bad but feedback she sent is not real.ı can not accept:

*She told host was not there during check  in: she arrived 2 hours later than she informed. (4 hours delay in total) none of hosts should wait that much!!!! 

We were waitşng  for her for hours because the çould not calculate how long it would take and they got lost etc. After  waitşng hours I quited and left the key in a hidding place in the garden. . I can send proove with test messages.

*She compained there where no Air con : she booked the house knowing that. Pls check my house details. Even she knew that I bought a fan. (because of her parents age and age and her personal health issues)I can send proove with test messages.

*she complained on difficulties on opening the door. When we talked on the phone she told she turned the key to the left and never tried the right!!!!!! I thought it was a joke until ı saw her Feedback! All doors in Turkey are unlocked by turning the key to the right, her excuse is that in England you should turn the key to the left!!!! . I can send proove with test messages.

*finaly curtain for bathroom does not exist on photos! But this one is more positive Andy can help me to improve house comfort. 

I was always online with strong support but this guest is not rating what she booked but only disappointments of unreal expectations.

3*is ok but comments are not real. I don’t want her neither comment  nor rate on my page.

Please help

[Anonymous]

@Ayşe-Esra0   You can use the Host Response to clarify the points that you feel need correction in the public review. However, be aware that the audience for your comments is your potential future guests  -  everything you say there is going to be a part of your listing, and how you present yourself as a host. 

In the case of this guest's review, it's important to distinguish between feedback that is "wrong" and that which is just not particularly helpful to you. It's clearly the guest's honest opinion that the bathroom would have been more comfortable with some kind of barrier around the shower area so that everything else didn't get wet, and that she would have preferred A/C. She probably should have chosen a listing that suited her needs better, we can all agree, but it's best to emphasize the positive in your Host Response. If you've made any improvements that will give future guests a better experience, communicate them - for example, if you've added a fan to cool the room off, and perhaps something on the bathroom floor to prevent slipping if you're unable to install a barrier or curtain.