Help

I had a guest just book. Before booking she sent an inquiry and asked if I could extend a special offer for staying a week. I told her I could and quoted her a price. She just booked without having me first make the adjustment. Is there a way to now send ... Latest reply by Marzena4

Hello,Last month I had a guest for two weeks. She was very pleased with her stay and she left us a note at home telling us how happy she is from her stay. I contacted her as time passed and she didn´t leave her review at the airbnb website after the stay.... Latest reply by Marzena4

Our potential guest had the initial attempt at a payment declined and received an email from AirBnB sying that she would to to re-submit but she has messaged me saying that she can't find a link to do this / work out how to do it. What can I advise her? A... Latest reply by David126

Hello. I have in the past been able to have a specific property routed to an alternative bank account number. At the moment three properties are all being routed to the same account number, and I want one of them to be routed to an alternative number (whi... Latest reply by Marit-Anne0

I am a host in Wales UK and have never asked anyone for their ID as we don't have Governmant ID in this country! I just tried to book a room in Naples Italy and can't proceed as this Government ID has to be produced!! What do I do?? Latest reply by Lawrene0

Dear AirBnB Community, My wife and I recently started our 2nd AirBnB listing, a restored vintage '67 Airstream which has been very well received by all of our guest so far. Unfortunately, a waterline broke while we were away for the weekend causing ext... Latest reply by Billy5

hi All I have an open case that was escalated to Airbnb. Now they asked me to attach an email to the request - how can i amend the open request?- when i opened the case I was not able to attach the email Airbnb also asked me to take videos which I did, bu... Latest reply by Jeanette14

Hi Airbnb team,I would just like to ask why my nightly price of Php 2,472 became Php 2,455 after being booked by my guest Mylene [Personal information hidden] ? Also, why is the service fee Php 100 when 3% of Php 2,472 is Php 74.16? The reservation code i... Latest reply by Vanesa17

Hi. EVERYBODY.we are host and we have big problem from Airbnb and guestWe hope administration Trip Teams Airbnb would have to Charge fee reservation for 2 days and available 2 days soon,why our calendar have still stay blocked after canceled reservation, ... Latest reply by Farah1

I have three rooms - how do i block say one of them or two on the calender ? because if i block a date all of them get blocked. Thanks for your help. Arjun Bhagat Latest reply by Steve143