Guest having trouble making a payment.

Alex611
Level 1
Bath, United Kingdom

Guest having trouble making a payment.

Our potential guest had the initial attempt at a payment declined and received an email from AirBnB sying that she would to to re-submit but she has messaged me saying that she can't find a link to do this / work out how to do it.

 

What can I advise her? Apparently she has 24 hours to pay - but this is for a booking just 36 hours away?

 

Help!

 

With many thanks,

 

Alex

1 Reply 1
David126
Level 10
Como, CO

Nothing you can do, they should contact AirBnB.

David

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