Hello everyone,
I had to cancel the reservation because of the unexpected accident in the building and I've got "you're at risk" status and my commitment rate is 96%. I wonder if this 96% affected somehow on the appearance of the listing in the search? Is it somehow possible that this make my listing difficult to find or if the listing didn't show at all in the search?
Is there any way to remove these penalties from the listing. I don't mind about the penalty fees, but about this status. I find it completely unfair that the host can not cancel the reservation because of the accident. I know that there's a rule that the vacation of the guests shouldn't be disrupted, however the cancellation is not THAT bad as if they come to the cold house without electricity for example.
Or is there the only way to avoid this problems with commitment rate to cancel because of feel unsafe of the guest because this is the only way to cancel a reservation and haven't been punished?
Regards