giving a deduction

[Frances40]

Hi there,

I have had an inquiry from a repeat guest wondering if I can give her a small discount. I'm happy to deduct something off her bill but I have followed the instrucions on how to send a guest a special offer and I can't find this option.

Help greatly appreciated

Thank you

Frances

[Emiel1]

@Frances40,

If it is an inquiry (not a request !), then there is a button "special offer" when you are looking at her inbox.

Just click it and sent her to offer. If it is a request, she must withdraw it first before the "special offer" button is there. If nothing helps, you can accept the reservation as "normal" and change the price via the "change reservation" option OR change the price in the calender for the specific dates or create a custom  discount for the specific dates, before she books.

But the "special offer" is by far the best and easiest way to manage this !

Best regards,

Emiel

[Frances40]

Thanks Emiel. So far I have just had a conversation with her re dates and possible discount.