guest unable to book for a month

[Patricia287]

Please help, new host.  Have a first guest interested in booking for a month and not being allowed to do so.  when requesting a whole month he says Airbnb will not allow (monthly rate has a good discount!).  Airbnb allows 2 weeks, price is not comparable to monthly rate!  how should I solve this issue?  Is there an Airbnb real/live person customer service number to call?

[David126]

You can call them but not sure what you could say or they could do.

Better if the prospective guest contacts them if they are having issues.

I looked at your listing and put in dates for more than a month and it came up fine.

[Julie289]

Hi Patricia
Try to see in your setting,you maybe didn't realize that the maximum guests stay is for 2 weeks. Mine is for 3 weeks and I can change it at anytime.
So even if you put a monthly price your guests will not be allowed to ask for a month.
Hope that I helped you;-)