pricing error

in
Jacksonville Beach, FL
Level 2
251 Views

I have a base price of $106, and $139 for weekends. I do provide a 15% monthly discount. Someone recently inquired about dates July 4th-August 1st (28 night) and for some reason, the were given a price of $4/night!!! I have checked all the settings i can possibly think of, but to no avail. 

 

If anyone can shed some light here, as the guest that inquired could have easily insta-booked for about $180 for the entire month. I have open a chat with Airbnb, but they couldn't easily figure it out, so they are sending it to their tech team. But in the mean time I either have to block off the dates, or keep it open and try file another complaint and cancel a reservation when someone inevitably books the month for $180 total.

 

I should mention I do use IGMS as a channel manager and adjust my pricing there except for the rule-sets and weekly/monthly length of stay discounts. However I believe its an Airbnb issue as IGMS reflects the proper pricing. 

 

Thanks for any help. 

Kent
6 Replies

Re: pricing error

in
England, United Kingdom
Level 10

@Kent76 You have the same issue for July as well. As a minimum I would turn off Instant Book!

Re: pricing error

in
Wiarton, Canada
Level 10

@Kent76 ,

 

If you haven't already, try adding a minimum price.  I have done this and with smart pricing on, a date may be recommended by the system at $52.  My minimum of $99, still overides any smart pricing changes. So, the $99 would be the charge.

 

Hope this helps.

Re: pricing error

in
Alberta, Canada
Level 10

@Kent76 You need to turn off instant book until you get this sorted. I’ll post some screen shots for you, with various dates selected. The ridiculously discounted one doesn’t show any discount as a line item. Funky stuff for sure.

 

Re: pricing error

in
Alberta, Canada
Level 10

D6338A62-DFF6-4E96-AABF-E02C549C8C4F.jpeg

Re: pricing error

in
Alberta, Canada
Level 10

778094DD-2BD3-46B0-AD14-76E7826A6045.jpeg

Re: pricing error

in
Alberta, Canada
Level 10

F412169A-D99E-4164-A54B-CD69FFB7C287.jpeg

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