snake encounter

[Hideout0]

Our accommodation is in the heart of a jungle. Right next to a lovely river. It is beaming with wildlife - we do acknowledge that in our description and prepare our guests, that they will be encounters with many different animals during their stay.

Since we are bamboo house - open, you can't lock it or close downstairs, the common area, kitchen and bathroom.

Yet when we have guests, who spot a snake, they demand to leave and get a full refund.

How would you feel about that - other hosts? We came to shoo the snake away, searched the house if there are no other problems, yet guests still insist on leaving and getting all money back, since - as they claim "the snake is a reptile, not a normal animal." 🙂 We have to smile a little bit about this comment.

Looking forward to hear from your experience!

[Ange2]

A snake came to my water-trough

...  I confess how I liked him,
How glad I was he had come like a guest in quiet, to drink at my water-trough
And depart peaceful, pacified, and thankless,

D.H. Lawrence

[Cereice0]

I am currently suspended (all 6 of my listings) due to a small NON-VENEMOUS snake that was OUTDOORS on our 31 acres on the Tennessee river.  The snake was stepped on by a guest that was bare foot outside and he was promptly treated and sent home with 2 small scratches and no venom.  The guest and his family had a great stay otherwise and gave me a 5 star review.   If you read the policy for "dangerous animals" it says the following:   "Safe and secure accommodation for a potentially dangerous animal is an enclosure suited to the needs of the animal that eliminates the risk of harm. The enclosure must prevent any escape and/or contact between the secured animal and people or other animals."

Please explain to me how I can do this on 31 acres on the water with Eagles, turkey, deer, turtles, frogs, bees, spiders, insects,  bats, beavers, fish, hummingbirds, etc?   I have been unable to get a response back from the safety department.   They sent me an email and gave me 48 hours to respond but they suspended ALL of my listings BEFORE giving me the opportunity to respond and now they will not get back to me right in the middle of peak season.  I am so frustrated right now. I am in the process of trying to buy 3 more properties and I have almost 300 five star reviews with everything listed exclusively on Airbnb.  I have recruited numerous hosts.  I am very disheartened.