still not paid by airbnb. A scam?

[Laura1653]

Is airbnb just a scam? There are tons of people who are having the same problems of not being paid by airbnb. Honest people who open up their houses and are not paid by this company.

They tell you nothing and never get back to you.

[Matthew285]

@Laura1653 how are you contacting Airbnb?

I have never had any trouble getting them to respond to me.

For my 2 most recent support calls, I requested that they call me (so I didn't have to wait on hold) and both times they called me within 10 minutes.

To contact Airbnb:

On your Help page, near the bottom right is a "Contact us" button.
Or you can use this link: https://www.airbnb.com/help/contact_us

Once you are on the "Contact us" page, choose "Its something else"

This will give you the choice to either exchange messages with AirBnB or to speak to someone on the phone.
(Using the "Contact us" by phone gives you the option to have them call you, so you don't have to wait on hold.)

If you don't mind waiting on the phone:

United Kingdom: +44 203 318 1111
United States +1-415-800-5959 +1-855-424-7262 (toll-free)