travel credit used for a request that was cancelled by the host, now it is gone

[Razvan1]

I had 150 Eur travel credit, I have made 2 days ago a request paying with the credit that I had plus the difference. That request was declined by the host (just expired) and now my travel credit is gone. Where should I reclaim it back?

Thank you in advance!

Kind regards,

[Anca6]

The same thing just happened to me! A host canceled on me (an Instant Book) and now the credit is gone.

Please advise! Thanks,

Anca

[Cynthia-and-Chris1]

@Razvan1 @Anca6

You must Contact Airbnb directly to have them add it back to your account.

[Razvan1]

Thank you for the reply and the link. I have written to them and now I am waiting for a response. They made it difficult to find information on how to reach Airbnb staff, especially for these kind of reasons. I will let you know how it went.

Kind regards,

[Marcela75]

Hi! I'm having the same issue, did you get any help from Airbnb? I'm trying to contact them, but it's not working.

Thanks

[Marcela75]

Hi! I'm having the same issue, did you get any help from Airbnb? I'm trying to contact them, but it's not working.

Thanks

[Razvan1]

Hi Marcela,

No reply from their side..I bet they made it so difficult to reach them on purpose 

[James364]

I had the same situation happen to me. two host cancelled on me. How much credit are you suppose to receive for this type of inconviences

[Razvan1]

It doesn't work to contact Airbnb, there is indeed a link about the travel credit but no information regarding this issue. Are you an expert can you re-route my case to Airbnb ?

Thank you in advance

[Cynthia-and-Chris1]

@Razvan1  I'm just an Airbnb host trying to help others with problems.  You'll need to message them on Twitter or give them a call at one of the numbers on the original link I gave you.