Como interromper a hospedagem e reembolsar o hospede.

[Thiago7]

Meu hospede não segue as regras do apartamento, disse que perdeu seu cartão de crédito e esta causando uma confusão dentro do apartamento.

como faço pra interromper a hospedagem e rembolsar o hospede?

[J-Renato0]

Olá Thiago

Penso que este é um caso para intermediação do AirBnB.

Já tive problema com um inquilino que queria interromper a estadia e não me opus, pois era uma pessoa problemática.

Não é voce que deve cancelar, e sim ele, pois ele que segundo você esta criando problemas.

Sugiro que diga para seu hospede ou inquilino ligar para o AirBnB e pedir para cancelar. Provavelmente, com sua concordância o AirBnB vai cobrar somente os dias que ele já ficou em sua propriedade. E obviamente as taxas do AirBnB não serão devolvidas.

Quando quem aluga é problemático ou "fora da curva" o melhor é evitar problemas.

Não sei o fone do AirBnB no Canadá, mas se voce der uma busca, deve encontrar. No itinerário dele deve existir também um fone de contato com o AirBnB.

Esta é apenas minha sugestão para resolver o problema e o que eu faria se estivesse nesta situação.

[Rose0]

@Thiago7; @J-Renato0

Local Numbers Airbnb

United States and Canada +1-415-800-5959 / +1-855-424-7262 (toll-free)
Argentina +54 11 53 52 78 88
Australia +61 2 8520 3333
Austria +43 72 08 83 800
Brazil +55 21 3958-5800
Chile +56229380777
China +86 10 5904 5310 / 400 890 0309 (shared-cost)
Denmark +45 89 88 20 00
France +33 1 84 88 40 00
Germany +49 30 30 80 83 80
Greece +30 211 1989888
Hong Kong +852 5808 8888
Ireland +353 1 697 1831
Israel +972 3 939 9977
Italy +39-06-99366533
Japan +81 3 4580 0999 / +81 800 100 1008 (toll-free)
Mexico +52 55 41 70 43 33
Netherlands +31 20 52 22 333
New Zealand +64 4 4880 888
Norway +47 21 61 16 88
Peru +51 1 7089777
Poland +48 22 30 72 000
Portugal +351 30 880 3888
Puerto Rico +1 787 919-0880
Russia +74954658090 / 88003017104 (toll-free)
South Korea +82 2 6022 2499 / +82 808 220 230 (toll-free)
Spain +34 91 123 45 67
Sweden +46 844 68 12 34
Switzerland +41 43 50 84 900
United Kingdom +44 203 318 1111

This, I believe, is the most common question on the Community Center.  Below is a "How To" guide on contacting Airbnb via Twitter and/or by calling their Customer Support Line.

Here are 3 easy ways to contact Airbnb:

1. Airbnb Community Experts
2. Via Twitter Direct Message @Airbnbhelp
3. Calling Airbnb

1. Contacting Airbnb's Community Experts

 The easiest and quickest way to get answers to any issues is through contacting Airbnb's Community Experts.  If they cannot answer your question, they have the ability to re-route you to Airbnb

Step 1: Visit https://www.airbnb.ca/help/contact_us

Step 2: From the bottom of the screen, choose either "My question is about something else" or "I have a different issue"

Step 3: Follow the prompts to figure out what best describes your issues.  Some things you choose will take you to specific information whereas others you can fill in the text box and submit your question.  

When you submit a question, you can expect an answer back from a Community Expert within five minutes but usually less.  If the Community Expert cannot help you, they can re-route your issue to Airbnb who will then contact you.  Airbnb Community Experts do not have access to your account information so if it is a question that can only be answered with account information, they will re-route you automatically.  Airbnb Community Experts are available 24/7 and again, usually you will have an answer from them within minutes.

2. Contacting Airbnb Via Twitter

I find the second best and easiest way to contact Airbnb regarding any issues I may be having is by using Twitter.  Airbnb seems to have dedicated staff who monitor their Twitter feeds and I usually hear back from them within 5-10 minutes of posting my isssue.

Step 1: Log into Twitter

Step 2: Search for @Airbnbhelp and choose "Follow" them

Step 3: Send a Direct Message (DM) explaining your issue and wait for their response.  They may ask for information such as your listing but always provide it over DM so it is not public.

3. Calling Airbnb's Customer Experience Line

 ***Please note that these phone numbers and any numbers below are meant for URGENT MATTERS so it is best to use the above two methods first***