Location ratings, hosting fees, and guest profile photos are just some of the hot topics covered at Host Q&A events this spring. Watch video clips and read recaps of the answers. View here.
Inside Airbnb's global host listening event
In April, Airbnb’s Laura Chambers and other team members set off on a whirlwind world tour to meet hosts in Tokyo, Sydney, Rome, London, and Toronto. Get a behind-the-scenes look at the tour and the Host Q&A we did along the way. Read here.
Introducing new & improved Guidebooks
The Guidebooks tool is being reintroduced with new features that make it easier to use and more appealing to your guests. Read here.
What are hosts talking about here in the Community Center
Perhaps I should take a little more time to consider this before saying it, but I won't. With each new change I feel more and more marginalized, as if Airbnb is no longer interested in the true home-share.
Every change makes it more difficult for my listing to be seen. I do not have an "experience." I do not have a private guest bathroom (which also keeps me out of business listings). I do not have a private guest suite - separate apartment or house, or barn, or loft, or ... preventing me participating in the "Plus" program - which would boost my listing. It is assumed that I will discriminate against a guest so I'm not permitted to view their photo until I've entered into a contract which I am forced to break if things don't add up.
I have a very modest home. I have one room to share, and we all share everything else, including the single bathroom. I'll never qualify for a business travel listing, I'll never qualify for Plus, I don't have an "experience" to offer [other than a great place to stay]. The only thing I have is Superhost, and I'm not sure that is worth fighting for.
I have always felt Airbnb was a good deal. I sacrifice a small amount for the benefit of the "free" listing, payment processing, scheduling, guest verification, customer [some] service, etc. Oh and the occassional "we love you so here is a free magazine and keyring" tokens. I'm not sure that is true anymmore. I cut back on taking guests last year, due to some increase in my other business, and found I missed it. So, I started adding available dates this year. But now I'm wondering if I should continue with all these issues.
I am not sure the Big Airbnb Corporation gives a &#!* anymore. If they did they would be reading the Host Circle very, very closely.
---> That's how I look at most guests, like cousins. And you know, some of those cousins are kooks.
@Robin129I agree. Everytime exclusive groups are formed regular hosts lose travellers that they used to enjoy hosting. I have had plenty of business people and, like you, aside from the stupid separate bathroom criteria (which has never been an issue in my home) I cater well for them. Air bnb push us more and more towards acting as if we are a hotel or hostel not people hosting others in their home. And I have (nearly) never been able to get assistance when I have needed it. I have never asked for insurance payout on things broken and damaged because of two reasons, one - I want to 'save that up' in case anything serious ever happens and two - I have heard that Air bnb firstly try to screw down the traveller and then never pay the host anyway. Sorry to dump so much into your thread (conversation). I really do hope, as you said above, that they read these posts and that they will start remembering that more respectful treatment creates loyalty.