Please add a departure checklist for guests to follow.

[Jennifer900]

It would greatly aleviate many issues that I find on a regular basis if the guest would be sent a message on the day of their departure of what to do before they leave. You recently added a feature of how they can Check In including photos, which is GREAT! However, it is equally important to include Check OUT Procedures and Photos (thermostat, remotes, where to put the key, where to put the parking pass, etc). No matter how many notes or information in my written "Home Info" binders, there are always things that are missed. These things that are missed lead me to leave very bad reviews for guests and/or charges against their security deposit. I do not "recommend" these guests and therefore, they have challenges with their future bookings.

[Louise0]

@Jennifer900  Every listing is different, and we all have different tasks we need completed by the guest on departure.  Surely the most appropriate way of dealing with this is for you, the host, to simply prepare a check list and leave it somewhere prominently in your listing?   

I have a checklist which I display in a plastic holder on the kitchen bench and I also leave an extra copy, along with a pen on the kitchen bench itself.  I also have a section in the House Manual headed 'Checkout Procedure'.   On checkout day I also send the guest a message, reminding them to complete the tasks on the checklist.  If I can, I also slip a copy of the list under the entrance door early on the morning of their checkout.   I see this as a much more effective and efficient approach than expecting a guest to follow a set of tasks sent to them in a message from Airbnb.   Checklists should ideally always be hard copies.