Put Reviews back in chronological order to reflect listing development

Status changed to: Not In Plan

Mixing old and new reviews is confusing, and as a guest I would want to see latest and up-to-date reviews, because that's the situation going on right now.

Old reviews may reflect something good or bad that might not even be relevant anymore!!!!!

 



 

Response from Airbnb

We agree that older reviews may not reflect current reality as you continue improving your listing and your hosting skills, often based on guest feedback. However, our research has shown that displaying reviews from guests of the same language and country leads to more bookings, and we want you to get as many bookings as possible.

 

The reviews that a guest sees on your listing are prioritized first by the guest’s native language and country, and second by chronological order. In some cases, older reviews may appear above more recent ones that aren’t in the guest’s native language or from the guest’s home country.

 

Comments
Elenor in
Dunedin, New Zealand
Level 3

Reviews are now showing up in order of your own country first.

I agree that the most recent reviews should be first as they are the most accurate.

Also, it is useful to see opinions from an assortment of nationalities rather than just the locals.

Andrea in
Amsterdam, Netherlands
Level 10
The reviews on my English page are all mixed up, new and old. That's the problem.
Michele in
Munich, Germany
Level 8

Exactly! I just want to see the most recent reviews independently from the country of origin. Everything else is just plain stupid, sorry

Susie in
Berkeley, CA
Level 7

Totally. Yelp mixes theirs too instead of chronological which is probably also inaccurate as things change.

Gina in
Bridport, Australia
Level 2

Just put them back in the order they were recieved please Airbnb. I know you are reading these comments, and your hosts are the ones that keep you in business, we are at the coal face everyday, having to explain your silly whims.

Hilary And Ed in
Brookline, MA
Level 10

Agreed.  If guests are "telling us what we could do better", and then we do improve, that should show up over time with the reviews.  If a host gets less than perfect reviews in some area at the binning, and then adresses the issue, other prospective guests should be able to see that the more recent reviews show improvement in the area.

 

Put another way, the more recent the review, the more relevant it is to how the place is now, to what the host knows about hosting now, and to what the host has learned.

 

Reviews put in chronicological order will demonstrate this.

Alyce-Jean (Sam) in
Hamilton, Canada
Level 2

Please Air put the reviews back in order. If we improve on something, it only makes sense that it shows up in reviews.

 

Michelle in
London, United Kingdom
Level 1
Agree whole-heartedly - please put the reviews back in chronological order!!! What possible benefit is this having on anyone's part?
Michele in
Munich, Germany
Level 8

Exactly! I have 2 bookings per week and the review on top is from January. The second one from JUNE 2016 !!! The third from may last year! How does that reflect the changes I made??

 

Louise in
New South Wales, Australia
Level 10

This latest 'enhancement' is utter madness.   


Of all the design and functionality mistakes that Airbnb has made in the years I've been hosting, this is absolutely the no. 1 corporate cluster-**bleep** of all time.  It's deceptive, confusing, detracts from the utility of the site and demoralises hosts.

 When I rely on reviews to make a purchase decision I am only interested in those which give a contemporaneous account of the quality of the offering.    To put it more plainly, unless I'm travelling by time machine I don't give a flying **bleep** what the accommodation was like 2 or 3 years ago.

 

 

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