We had two guests in the last two weeks leave us rave reviews (verbal) but fat fingered the top portions of the feedback ratings with 4 as opposed to 5 stars. Both stated that they thought they left us 5 stars for everything, were surprised by the errors and wanted to know how to fix it (both new accounts with 0 ratings). They both reached out to ABB as well as us, but of course the inept ABB support wont budge (even though they corrected one last year) and no one is willing to escalate it to where it needs to go. we are superhosts for over 2 years now and were "succesful" at having one of the reviews removed by some "manager" from somewhere 12.5 timezones away whom didnt really understand how reviews affect the metrics, nor spoke clear english, but its not what we wanted. We work hard and WE WANT GOOD REVIEWS, not removals, for both search placement and staying above the average (in jeaopardy of haveing a listing flagged for removal). Both guests used the app for feedback/rating. We think its an internal glitch with their app during scroll down. anyone else have the same issues? If so there is a flaw in the app and needs to be fixed ASAP. We suggest a summary of the review and a confirmation page for both app and web interface before submition IF ABB reviews are to be permanent and honest errors cant be fixed by the people that apparently wont/cant do anything at the support center. is there a management email account that can reach the top ranks similar to jeff@amazon.com? Thanks!
