AIRBNB WHY DID YOU REFUND GUST WHO MESSSED UP BEDS AND CLAIMED THE HOUSE WAS NOT CLEANED WHY???

[Nina75]

DEAR AirBnb,
I appreciate everything that you have done for me over the last 7 years, you have literally changed my life.

BUT.....

* A Guest Books the house Messes up the Beds and claims that the house wasnt cleaned.
* why would you Allow a Guest to Play Shenanigans and Manipulate the system without any Recourse. This is 100% FRAUD , COMMITTED BY THE GUEST, its UNFAIR, and FLAT WRONG

* I met the guest PERSONALLY, and gave her a tour, shook her hand. She didnt realize that we were in the Backyard when She decided to LIE and MESS UP THE BEDS, and send pics to AirBnb. AirBnb says that they are a "3rd Party" but have no problem cancelling reservations when the GUEST LIES AND COMMITS FRAUD.
* The CS representaive "Precious" will not respond to my photos or emails that I have Sent. She was going to send me photos that she never sent me.

* AirBnb Cancels the reservation ON MY BEHALF, and doesnt respond to my photos as proof that the house was inded cleaned.  The CS Rep: "Precious" Unilaterally closes the case without giving me an opportunity or chance to respond. 

* Why did you block my days when clear fraud was committed by the Guest. IF the guest doesnt want to stay for whatever reason, that is in her head ok, BUT THEN YOU AIRBNB: YOU BLOCK MY DAYS SO THAT NO ONE ELSE CAN BOOK AND YOU CHARGE ME A CANCELLATION.
* AIRBNB:  WEDNESDAY,  THURSDAY, FRIDAY, SATURDAY, AND SUNDAY ARE ALL BLOCKED!!!! ALL BLOCKED!!! BUSIEST TIME OF THE YEAR ARE BLOCKED BECAUSE A GUEST COMMITTED FRAUD, AND YOU PENALIZE ME!

Case Manager RespondsCase manager responds

I ASSUME THAT THESE ARE SOME OF THE PHOTOS THAT THE GUEST SENT AIRBNB... THE GUEST WAS ONLY THERE FOR 25 TO 30 MIN OR SO.

BELOW: HERE IS HOW I LEFT THE UNIT. i ALWAYS TAKE PICTURES BEFORE THE GUESTS ARRIVE. 

[Inna22]

@Nina75 looking at your reviews, cleaningness is not your strongest suit (or your response to guests that comment about it). I would imagine CS believed the guest based on your profile. Having said that, Airbnb should follow their policy and you should have been given a chance to remedy. 

[Nina75]

@Inna22 To be honest Inna I have to agree with you.  There was a booking several months before where the guest had arrived and the house had not beeen cleaned yet, and we couldnt get there any sooner because I had to clean a 7 bedroom house. I feel that the guest used that review as a basis for the cancellation, and I also feel that the CSR used the review as not only a reason to cancel, but a reason to Block the days. 

I have a different property, and some guests broke 2 toilets, so It took 2hrs after check-in time to get the supplies and fix the toilets that the previous guests had broken. Airbnb gave the guests a free day just because my partner was there after check-in time to fix the toilets. The guests were already in the house at check-in time, and they were allowed inside with no problems, they didnt have to wait,  but because the guests said that they couldnt leave while my business partner was there, so AirBnb refunded them a day, ($309) no opportunity to plead my case.

The point is a lot of this just feels like Make it up as you go regardless of what the rules say. They want to make the guests as happy as possible.