Abysmal AirBnB customer service.

[Thomas216]

1. I have sent AirBnB in excess of 10 emails over the past few months and they have never got back to me.

2. AirBnB owe me money for a refferal and have still not paid after months of waiting.

3. AirBnB should have upgraded me to SuperHost status as I am meeting all of the requirements. 

a. Anyone else having issues with AirBnB?

b. Anyone found solutions to 1,2 or 3?

[David126]

There is no email address?

[David126]

Chris

The host canceled this reservation the day before arrival. This is an automated posting

[Alice-and-Jeff0]

Here is the criteria for being a Superhost, if you cancel, you will not be eligible for  a year.  https://www.airbnb.com/help/article/829/how-do-i-become-a-superhost

[Marit-Anne0]

1) Try a google search or a forum search for contacting airbnb.  

2) Did your referrals book on airbnb ? You will not get awarded until they do.

3) Host cancellation and you are excluded for Superhost for a year.

[Helen3]

@Thomas216 if you use the search function on these forums you will see Contact BNB is the most popular question and has been asked and answered hundreds of times. If you look at the first post under community help it also shows you all the ways in which you can contact BNB.

I am not sure who you have been emailing but they don't have an email contact address - phone, social media or through the website is the way to go (however I wouldn't use the website as they never reply in my experience).

Give them a call

Good luck.

[Ange2]

I have used support@airbnb.com in the past and have received replies. Maybe it is now defunct.

[David126]

@Ange2

Have not heard of anybody getting support through e mail for a year, maybe longer but that is how long I have been on here.

[Ange2]

@David126    Probably defunct,  it was a while back.  But curiously I sent a test email and it has not bounced back, so anyone who has that address would be wondering why they are not getting a response.

[Robin4]

@Thomas216..... Hi there Thomas, if you have been sending Airbnb emails over the past month there are many of us who would like to know that email address! We don't seem to have a lot of success in finding it!!!

As far as your host referal is concerned, there is a certain dollar value attached to a refered hosts first booking, and it may be that your refered host did not reach that dollar value with their first booking. It would be wise of you to read the rules regarding host referals and then you may better understand the system.

As far as the Superhost status bit is concerned.....

1/. You must have hosted 10 qualifying hostings over the previous 12 months.

2/. You must have maintained an adequate response rate of less than 24 hours

3/. You must have recieved reviews for at least 50% of your hostings.

4/. You have not cancelled a guest booking in the previous 12 months

And this last one seems to be your problem....A host cancellation is the kiss of death where Superhost status is concerned. I cannot see a date on your profile regarding that cancellation on your part but if it falls within the last 12 months....sorry mate, your Superhost is not an option.

Cheers....Rob

[Jim-and-Marcia0]

1. No known email address for Airbnb. Use the telephone: United Kingdom +44 203 318 1111 or twitter @Airbnbhelp or go to https://www.airbnb.ca/help/contact_us

2. Discuss this with Airbnb. Make sure Airbnb has your banking information for payments regarding guest stays. The money from referrals goes into your account as a credit for travel that must be used within the year; it's not paid out as money into your bank account.

3. You aren't eligible for SuperHost because you cancelled as a host and must wait a year. If there were extentuating circumstances then you should have discussed it with Airbnb and they would have determined if your situation met their criteria for the penalties be be waived. Read what Airbnb says about cancellations by hosts and what how they define extenuating circumstances.

For the record, we've received exceptionally good support from Airbnb by telephone. Haven't tried twitter or contacting them through their website, but I understand those ways work well too.  It helps to take the time and make the effort to learn how the Airbnb platform works. Read/watch/listen to the educational information Airbnb provides. Become familiar with the Airbnb policies and procedures as quickly as you can. If you can't readily find what you're looking for, use the search box in the community section. If possible, find yourself a mentor in your local area, such as another Airbnb host with more experience. I looked at your listing and saw you have hosted many guests. Nice place and lots of positive guest feedback too. That's great! Good luck in sorting out how you can best work with Airbnb!

[Lynne2]

For a very quick response try Twitter.  @AirbnbHelp  It's worked for me