Accept/Decline

[Jenny40]

I received a request from a couple and their baby. My sight clearly says no children. I have replied with sorry we cannot accommodate you as we don't take children. If I decline them that is marks against me is it not? This is no fault of mine as they were just testing me. Do I ignore the Decline/Accept button or Decline them................cheers Jenny

[Donna15]

@Jenny40, hit the Decline button. It's your prerogative to decline or to accept. It's a mark against you only if you don't respond within a certain period of time. 

[Jenny40]

Thanks Donna.......Jenny

[Cait0]

Hi,

I declined a reservation as I required more information from a guest. Now that I have it and she plans to book, she cannot. Is there a way to undo a reservation that has been declined?

Thanks

[David238]

@Cait0 ... can you send her a special offer?

[Carole27]

I also need this information. I declined a reservation after the guest did not respond to my message within 24 hours and I didn't want it  to affect my host rating. Later, they responded and I want to accept them. She said she went back to the listing and made another request, but I'm not seeing it. Any help with this would be appreciated! Thanks!

[Akosua0]

I am in the same situation as other hosts:  21 hours had past since the reservation request.  I asked the potential guest to upload Offline ID but no response so I declined.  She gets back to me explaining she had traveled  and her cellphone was not operating.

How do you reverse a decline?

[Nicole154]

The past couple of days the Airbnb app won't let me accept a request. I keep getting an error message after I click accept. I made sure my app has all the updates, but am not sure what else could be the problem. Each time I've had to wait to get to a computer, which delays my response time.

[Hubert0]

@Jenny40 If you can, try to decline / accept the request quickly, or at least respond with a message to maintain your high response rate.

Decline is generally ok, but if one has declined all guests consistently for a period of time (usually due to not updating the calendar accordingly), it could affect how Airbnb matches the guests with this host. Airbnb's matching logic tries to find the best chance for a guest to be accepted, so by declining too many guests in a short time the system may not show this listing to most guests.

[Niki0]

The problem now is that responding does NOT stop the clock ticking which means that you can be no wiser towards the end of the 24 hour period.

The previous way was much better; that way I would not have to decline so many people.

I wish Airbnb hadn't messed about with the system which was working beautifully.

[Sylvaine2]

I agree with you. Being forced to accept or decline instantly is difficult.

I have lots of requests from guests who do not read the information. They want a swimming-pool but don't read that it is not available for Xmas. I need to send them a message to know if they have seen the information... What happens if I accept?...  they book, and then they discover that there is no swimming-pool; and then, who deals with the unhappy client ? me? It has happened once, I am not doing it again!!!

So, what should I do?

Can anyone help?

Thanks,

Sylvaine