@Rg0
Roe, there are times when a mistake is going to happen, that person you hope would never enter your life does! When this happens the best thing is to distance yourself from the situation as quickly as you can and just get back on with your life.
You obviously had a clash with guest Victoria, and sooner or later we are all going to have a clash with a guest. I had one here not so long ago....she was here for two hours before she accused me of being a 'creepy old man' , packed her bags and left, all because we didn't pull down blinds (we don't have) on our rear garden facing windows to stop my wife and I from seeing her while she was walking around our garden!
Roe, I just gave her a refund and got on with my life.
What you are doing is like picking away at sore, pulling the top off it all the time.....it just makes it worse and delays the healing process.
Roe, she was a 'fruit cake' let her go, you are drawing others attention to the fact that you didn't hit it off and you are making yourself look a 'brittle' host, and not one to be messed with. Can you understand what I am saying? There are times and people that will make your blood boil, show your diplomatic side and let your reviews speak for themselves, your guests love you and you are a Superhost.....who do you think we are going to believe, your other 45, or Victoria!
She would look like the soldier in the Independence Day march...she is the only one in step..... but you are making a big deal here and in doing so not presenting your best side!
Roe, time to let it go!
Cheers.....Rob
PS: As a footnote Roe, Airbnb do give the surname of every confirmed resrvation.....it is on the left side of the message stream with that guest. Even once the guest has left, that information remains!
So all you need to do is go into your message stream with the guest and the surname will be there!