Mr. Yoann from France stayed with us on 15 Jul - 17 Jul · in our 3 Beded AC Room-Summer Happiness @ Lucknow.. He gave us 4 stars on overall .. Later he wanted to change it to 5 stars.. but he was not able to do that.. Pl. tell so that he can change... Regards.
there is a very good case for reviews to be written and then not published for 1 week. Then the guest has a chance to: A) calm down B) re-assess & edit C) change the review
In reality, reviews/comments/stars are of little interest to the higher echelons! What is wanted is engagement by the guest and the monetization of that information.