Airbnb steals money from host!

in
Tybee Island, GA
Level 1
337 Views

Airbnb is stealing money from host!  They won’t have a supervisor call you when for two weeks they say they will. 
Airbnb can’t be trusted by host!

7 Replies

Re: Airbnb steals money from host!

Online Community Manager in
Galashiels, United Kingdom
Online Community Manager

Hi @Jacqueline77, I'm so sorry to hear that you're unhappy.  It sounds like you've had a really frustrating experience.

Can you let me know what happened, and if the situation is still ongoing?  

Hope to hear from you soon.

 

 


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Re: Airbnb steals money from host!

in
Warwick, Australia
Level 10

We did get a quick response from support when we were not paid for a guest, despite being paid for guests before and after.

However, when I repeated my request for help replies were mixed up or hidden by a message that I had made this request before.

When we did get a specialist who appeared to understand and referred us to finance, the final message virtually told us to add a payout method which we do not want to do. So now a month later we still have not been paid. Our bank has not received the money.

We can not continue to operate without even covering outgoing expenses.

Re: Airbnb steals money from host!

Level 6

We've had three Airbnb Support tickets open for 9 days with no response. Gosh, we even have some from a year ago where Airbnb never responded. 

 

We have a very short rental season, about 3-4 months, so waiting around for weeks to get some help is ridiculous.  Airbnb is great to put pages and pages and pages of contract terms, often with stifling rules for the hosts, but, in our experience, they don't follow through with support. 

 

 

 

 

 

 

Re: Airbnb steals money from host!

in
Christchurch, New Zealand
Level 2

Yes, I've noticed recently that AirBnB is very bad on communication when you put a claim in for damage done by guests,

My listing had the bad experience of being used for an 18th Birthday party with the resulting damage and mess one would expect from an event attended by more than 50 young people. I am very distressed at the lack of assistance and I haven't even been given a support person after 6 weeks. Emails just come unsigned from the resolution Team

 

Re: Airbnb steals money from host!

in
TGU, Honduras
Level 2

Hi, i am having the same issues!!!! They have stolen / illegally retained money from my account and it has been 8 days since i tried to talk to someone and no one answers all i get is the run around and nothing else and the person on customer support only say be patient we are working on it and when i said I didn’t have more patience…. She hung up on me….. how was your issue solved …. Cause I have been told to sue in small claims court….

Re: Airbnb steals money from host!

in
Los Angeles, CA
Level 1

My guest has checked in one month ago and I still havent been paid . Ive communicated with 5 different reps at airbnb and they admit to erroneous accounting  with no explanation .  They said the payment will now be processed but that was over a week ago and still no sign of  my money. These people are either highly incompetent /negligent or simply thieves . I've contacted a big law firm here in L.A. to commence a litigation suit .

 

Re: Airbnb steals money from host!

Online Community Manager in
Galashiels, United Kingdom
Online Community Manager

Hi @Nataraj5 

I'm so sorry to hear that you've not yet received your payment.

I've contacted Support and asked them to provide you with an update, and explained that you have been waiting for a week since the last update from Airbnb.

Jenny


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