Hello,
I've hosted (second time) a pair of students for 28 days. Our communication with them was okay all along. I live abroad, but my mother is the one doing the check-ins and outs and also looks after the apartment.
Before they arrive, the apartment was in good condition of course. Now , after they left, my mother had discovered the bathtub room is flooded with mold on all the walls, (The window was closed, the boiler switch was on) towels were covered on the floor. The smell was very bad, and we need to have it cleaned and sanitized and repainted for the next two weeks, since a new guest arrives on Dec 17th. I think it can be done in this time, but I am not 100% sure.
The question is what do I do now with the review and everthing? and should I cancel my next reservation? or to wait to see if it can be fixed and alert the next guest?
I don't know whose fault it is, since it is an old building and the bathtub room, if stayed closed and steamy - will get mold quick enough, That's why it needs to stay open. (we don't have a fan there unfortunately), it could also be a leak from the apartment above. The main point is that the guests hadn't told us anything about that, not even when they left, which is the least I would have expected from them (They are actually MEDICAL students !! That's absurd!). Then we could solve it on spot when it's not a serious damage. My mother had to go and leave the apartment uncleaned because the smell was bad.
What do you think should I do now?
Thanks,
Neer.
