Have a strange situation and trying to work with Airbnb Resolution center but not having success nor good communications.
1) we have mattress protectors on our beds. However the guest removed it for whatever reason.
After they left, we discovered droplets of blood on the bed and the walls. Looked like maybe they were injecting drugs or something similar.
2) AirBNB Resolutions team is telling me that the mattress cannot be replaced now after 29 days of telling me I would be receiving a check for the replacement mattress and painting of the walls.
Has anyone had this issue before and had any luck with resolutions?
Thanks!
G