Can guests still receive my emails through airbnb after they completed their trip?

[Hervé-Gaétan0]

Before departure, we always make sure that guests are very happy and they are for sure but we do not like to ask them to write a review, this make us a little bit unconfortable. We know very well that when people travel a lot, they can simply forget or it can be discouraging to post a review for every places that they went (restaurants, hotels, activities...) However, we would like to know if it is possible to send customers who complete a trip with us a friendly personal reminder via Airbnb's message box a few days before the 14 days expire if they didn't write immediately about their experience.

[Joanne-Flynn0]

Hi

Yes you can still message with guests through the same way you've been communicating with them while on the trip. I've emailed guests who may have left a item in our cabin.
Airbnb also does send a reminder to guests as well. You will find that hosts here on the community have strong options on whether to ask for a review vs not asking. I don't see anything wrong with a quick message although It's a personal preference.