Can't leave review for a host

Ann298
Level 2
Savannah, GA

Can't leave review for a host

Apparently I had the worst experience from another host. I booked without looking into his reviews. And airbnb has been supporting such bad repetitive behavior from the host. I booked on Christmas weekend in advance. I noticed most of his booking has been canceled over and over by many different people, even at the last minute. So, I managed to call my host, and begged him not to cancel my reservation for Christmas. He ended up asking for more money. I told him I'll pay the $24 it's not big of a deal to me. Then he went on saying in his area he should be charging people more money but because of the technical difficulties on airbnb the pricing was off. Again I agree to pay him more, but his tone over the phone was hostile and very agitating. It's like he was arguing with the wind. In the end I sent him more money over airbnb. So, I read majority of his bad reviews and thought nothing of it. He doesn't give his keys to his customers. One guy jumped over the fence to get to his bedroom and injured his hand. Another person ended up sleeping in their vehicle because it was late at night, again none of these people had access to enter the house without a key. Another reviewer said they had to wait 40 minutes to check in because the host wouldn't pick up his phone.. OK I thought what could go wrong.. Boy I was wrong he did me dirty like these people and airbnb is sugar coating him like frosted flakes. Check in was at 3 pm I let the host know I was coming at 5:30 pm. As soon as it was 5 pm, I called him 5 times each time he didn't pick up the phone. I texted him with no answer. As soon as I showed up at his door step he turned me away. Told me come back in 20 minutes. I told him I called him 5 times to let him know I was showing up. He said he knew that I called.. So, in the end he deliberately ignored my phone calls. I wasted gas showing up at his place only to be turned away. Then when I showed up again he said room isn't available come back in 40 minutes. Again I'm in the cold standing outside I called airbnb to cancel because I couldn't put up with it anymore. Airbnb couldn't contact him either..took them several tries but to no avail. I ended up sleeping in my car and cutting the trip really short that night. It was so stressful and exhausting to drive 4 hours back to my place.  Everywhere else was booked. So I got my full refund, left a review about my experience, but airbnb cover his hiney. All I see is sugar coat reviews from other guests. 

17 Replies 17

Airbnb removed my review only because I contacted them and said I couldn’t reach him 5 times. And also Airbnb couldn’t reach him either, which was in the review. They knew it was an honest review but deleted it cave into his demands. 

Marit-Anne0
Level 10
Bergen, Norway

@Ann298

How could a host demand removal of a review he had not even seen ?  This does not make any sense at all.

I just receive another message from Airbnb saying that I can only edit the review within 48 hours. It’s past 48 hours, it took the case manager 48 hours just to tell me this and let it expired. So, the host can leave me whatever review he or she wants. And yes a host can demand their removal of a review you haven’t met the one I’m dealing with. If you spoken with him over the phone you’ll end up caving to his demands. He’s very frustrating won’t let you off hook til he meets the demand. The fact that I canceled right after the 5 calls and talked to him on his doorstep without even entering gave me a headache. Yep I canceled, he knows, how bad of a host he is, he knew that I left him a review and complained about it to get rid of the review. I was assigned a case manager whom sided with his bad behavior.