Couple with 2 girls aged 3-4. Booked the apt for 4 days
They arrived on the evening and I waited for them. apt was clean and tidy and they were very happy. The next day she wrote to me
"we all slept well, what a sunny views.. and asked if I can give her another house keys, and if I have plug or stopper for the bath tube"
I clipped her a key and said I did not remember if I had the plug but I could buy it
the third day she wrote to me asked if I could send someone to clean because they paid" a lot for cleaning fees" and claimed the bathroom was dirty and the kitchen and the apartment was not doing well.
I answered that the maid was a day before they arrived and that I don’t know what her standards were, but I have been using this cleaner for many years and she is good enough for us
So she replied that I had to fire the maid .. She does not do anything and claims she cleaned the shower head ....
I asked her if she wanted me to clean. She sent out delusional things that clearly showed that" she was searching under corners for places that not clean" in her standards for example she climbed on a chair to photograph an upper shelf wher my things on it .. o dast on Bar of electrical outle...Or Minor fingerprints in a blender (blender that she obviously does not use.. Tracks of the window that are next the floor,
And other nonsense I would never have thought of checking my maid
She added::
I did not come in expecring the flat to be dirty so I did not inspect it when I arrived. But if you looking for reasons to discredit me, fine - airbnb asked me to contact you first to resolve it, otherwaise they will get involved!
Again I suggested that I clean dust etc And I arranged to meet with her at two in the afternoon. I came with my daughter and recorded the conversation and filmed the apartment that was brilliant and went after her and photographed what she showed (which looks as delusional for example as the bathroom plug from inside she claims was dirty .
In short, I offered her fifty percent of the cleaning fees
pitty that I didn’t read in the forum on this matter before. I would not suject her so much
(reat that It is acceptable to offer 5-10 percent . btw how airbnb can decide ? according to what standard?
The next day before she left I asked her to sign me a paper that she got the money and that it would be a kind of agreement .. She was no there but her husband came and he was surprised of what she said and I told him that im sure shes doing this ("inspector work") in other host places and that’s how she get back sometimes? The cleaning fees
So I learned a lesson. Next time ill ask the guest to sighn that the apt is clean and that he doesn’t have any compliments
And of course she published a negative opinion, I didn’t write mine yet
so I ask the forum members what you think, what I should write about her back that other host will know she opens drawers, not to mention going up on chairs to check if ther is dast on shelves ..
