Hello fellow Co-Hosts!
I spoke with Airbnb this morning and they provided an excellent solution to the problem we all have with the cleaning fee. What they suggested is to go into the payout preferences and split the payment in 3 ways - A fixed amount for the cleaning fee (paid to the co-host) and then the remaining payout split by percentage between the host and co-hosts. This would have solved our problems EXCEPT when I logged into Airbnb they have now removed the "fixed" option and only have the percentage option left. I called Airbnb back again and they were suprised to hear that the solution they provided would no longer work. The Airbnb contact asked for us to send feedback stating that we want the "fixed" payout option back along with the percentage.
The example is if a booking is $100 and cleaning is $70 for a total reservation cost of $170 (not including the airbnb fees for this example) then the payout routing method would send the fixed $70 to the co-host then would split the remaining $100 between the host and co-host as per their split i.e 80/20.
One more obstacle is that when you add a new payout routing method it only counts for new reservations and not existing ones! This will be a hassle for the first few months to decifer what's been paid and what hasn't but worthwhile if they get this problem sorted.
Can everyone please send feedback asking for the fixed amount to come back to the payout preferences?
Also, it's stated that when Airbnb stops the existing co-hosting method on Aug 1 it will be for all payouts as of Aug 1 and later. This means existing reservations will not be split by the new routing method, only new reservations.
Lastly, I let them know that the co-hosting community is really disapointed in their lack of communication. There are several threads of upset co-hosts that Airbnb hasn't even responded to. The Airbnb guy agreed the co-hosting community had been neglected and that we need our questions to be responded to. He said that he will message the communication team to get online and respond to us. Fingers crossed!
Thank you fellow co-hosts! This is frustrating but together we can (hopefully) get it fix and get back to what we do best, showing our guests an amazing hosted experience with their accomodation!
PS: The Airbnb contact said it was the first time they had heard about the cleaning fee issue. Please send feedback and CALL the help desk so that they understand the impact this change has to our community.
Original Feed:
https://community.withairbnb.com/t5/Hosting/No-more-payments-to-co-hosts/m-p/738154#M174177
https://community.withairbnb.com/t5/Airbnb-Updates/News-about-the-co-hosting-split-payout-feature/td...
